Clear terms. Confident shopping.
These Terms & Conditions govern your access to the Reinvent Shop website, creation and use of a customer account, purchase of products and use of services provided by Reinvent Private Limited.
Please read these Terms carefully before using the website or placing an order.
The agreement behind your shopping experience.
By accessing or using this website, creating a customer account or submitting an order, you acknowledge that you have read these Terms and agree to comply with them to the extent permitted by applicable law.
These Terms operate together with our Privacy Policy, Shipping Policy, Return Policy and Refund & Cancellation Policy.
Nothing in these Terms is intended to exclude or limit any mandatory consumer right that cannot lawfully be excluded under applicable Indian law.
Online commerce, governed by Indian law.
These Terms are intended to operate in accordance with applicable laws of India, including relevant provisions of the Indian Contract Act, 1872, the Sale of Goods Act, 1930, the Information Technology Act, 2000, the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, together with other applicable laws, rules and regulations as amended from time to time.
If any provision of these Terms conflicts with a mandatory requirement of applicable law, that legal requirement will prevail to the extent of the conflict.
Acceptance of These Terms
The website and online store are operated by Reinvent Private Limited under the brand Reinvent Shop.
By browsing the website, registering an account, adding products to a cart, completing checkout, placing an order or otherwise using our services, you agree to these Terms and any policies expressly incorporated into them.
If you do not agree with these Terms, you should discontinue use of the website and should not place an order.
Eligibility and Capacity to Contract
You may enter into transactions through this website only where you are legally competent to enter into the relevant contract under applicable law.
A person who is not legally competent to independently enter into a contract should use the website or make a purchase only through or with the involvement of a parent, lawful guardian or other person legally authorised to act on their behalf.
By placing an order, you represent that the information submitted by you is accurate and that you are legally authorised to complete the transaction.
Customer Accounts
Certain features may require you to create or access a customer account.
You should provide accurate and current account information.
You are responsible for maintaining the confidentiality of your account credentials.
You should not knowingly allow another person to use your account in an unauthorised manner.
Please notify us if you reasonably believe that your account has been accessed without permission.
Product Information
We endeavour to present product names, descriptions, images, available sizes, variations and other information as accurately as reasonably possible.
Fashion products may nevertheless display minor variations in colour, texture, print placement, embroidery, finishing or appearance due to lighting, photography, screen settings, production variations and the characteristics of fabrics and materials.
Images are intended to help represent the product. Your device display, brightness and colour settings may affect how colours appear on screen.
Product dimensions, measurements and size information should be reviewed before ordering where such information is provided.
Pricing and Taxes
Product prices will be displayed on the website in Indian Rupees unless expressly indicated otherwise.
Applicable taxes, including Goods and Services Tax, will be handled in accordance with applicable Indian tax law and the pricing information displayed during the purchasing process.
Shipping, delivery, handling or other applicable charges, where any apply, should be shown before completion of the order or otherwise communicated in accordance with applicable law.
A crossed-out or regular price, sale price, discount or promotional price should be understood in the context in which it is displayed on the relevant product or promotional page.
Orders and Contract Formation
Adding a product to your cart does not by itself guarantee inventory or constitute final acceptance of an order.
When you submit an order, you are making a request to purchase the selected products at the applicable displayed terms.
Receipt of an automated order acknowledgement does not necessarily mean that the order has been finally accepted where verification, payment confirmation, stock validation, fraud screening or other legitimate processing remains necessary.
A transaction may be confirmed through appropriate electronic communication or through fulfilment of the order, subject to applicable law.
The use of electronic records and electronic communication does not by itself make an otherwise valid contract unenforceable solely because the transaction was completed electronically.
Payments
Available payment methods may be displayed during checkout and may be provided or processed by independent payment gateways, banks, card networks, UPI providers or other authorised payment-service providers.
We may rely on confirmation received from the relevant payment provider to determine whether an online payment has been successfully completed.
If a payment is declined, interrupted, reversed or otherwise unsuccessful, an order may remain unpaid or may not proceed to fulfilment.
Reinvent Shop will never require you to disclose your UPI PIN, card PIN, banking password or OTP by ordinary email or telephone in order to process a routine order.
Promotions, Coupons and Offers
Discounts, coupons or promotional offers may be subject to specific eligibility requirements, validity periods, product restrictions, minimum purchase amounts or other stated conditions.
Unless otherwise stated, separate offers may not necessarily be combined.
Promotional benefits should not be obtained through fraud, manipulation, duplicate-account abuse or other unauthorised conduct.
Shipping and Delivery
Orders may be delivered using third-party courier or logistics service providers.
Delivery timelines displayed on the website are estimates unless expressly stated as guaranteed. Actual delivery may depend on destination, courier operations, customer availability, public holidays, weather, transportation disruption and other circumstances.
Customers are responsible for providing a complete and accurate delivery address and contact information.
Read Shipping Policy ↗Order Cancellation
Customer cancellation requests are governed by the applicable Refund & Cancellation Policy and the status of the order at the time the request is made.
We may also cancel an order where reasonably necessary, including situations involving unavailable stock, unsuccessful payment, incorrect product information, obvious pricing errors, suspected fraud, legal or regulatory restrictions, or an inability to fulfil the order.
If payment has already been collected for an order that we cancel, any applicable refund will be handled in accordance with our refund policy and applicable law.
Refund & Cancellation Policy ↗Returns, Replacements and Refunds
Eligibility for a return, replacement or refund is determined by the applicable product circumstances, our published policies and mandatory rights available under applicable law.
Customers should inspect delivered products within a reasonable period and follow the applicable procedure where a product is defective, damaged, incorrect or otherwise eligible for return.
Nothing in these Terms is intended to remove remedies that a consumer is mandatorily entitled to under applicable consumer-protection law.
Availability, Pricing Errors and Corrections
Inventory may change while customers are browsing or completing an order.
Despite reasonable efforts, typographical, technical or system errors may occasionally cause incorrect information relating to price, inventory, image, description, discount or product availability.
Where an obvious error materially affects an order, we may correct the information and, where legally permitted, contact the customer, cancel the affected transaction or provide another appropriate remedy.
Any such correction will remain subject to mandatory consumer rights and applicable law.
Acceptable Use of the Website
You must not knowingly use the website for unlawful, fraudulent, abusive or technically harmful purposes.
Do not attempt unauthorised access to accounts, servers or administrative systems.
Do not introduce malicious software, harmful code or disruptive technology.
Do not place fraudulent orders or use payment information without proper authorisation.
Do not misuse discounts, promotional systems or account functionality.
Do not copy or exploit website content in a manner that infringes applicable rights.
Intellectual Property
Subject to third-party rights, the website design, brand presentation, graphics, text, logos, product presentation, layout, software and other proprietary website material may be protected by intellectual property or other applicable rights.
Access to the website does not transfer ownership of intellectual property to the user.
Website material may not be reproduced, republished, commercially exploited, distributed or modified in violation of applicable law or the rights of the relevant owner.
Third-Party Services
The website may integrate with independent third parties such as payment providers, courier companies, analytics services or other platforms necessary to support the shopping experience.
A third-party service may maintain its own terms, privacy practices, systems and service conditions.
Where you directly use an independent third-party service, your interaction with that provider may additionally be governed by its applicable terms.
Disclaimer and Limitation of Liability
We endeavour to maintain a functional, secure and accurate website, but uninterrupted or completely error-free availability cannot be guaranteed.
To the maximum extent permitted by applicable law, liability arising from the website or a transaction will be determined in accordance with the relevant contractual terms and applicable law.
Nothing in this section excludes liability or removes a remedy where exclusion or limitation would be prohibited by applicable consumer, product-liability or other mandatory law.
Events Beyond Reasonable Control
Performance may occasionally be delayed or affected by circumstances outside reasonable control, including natural disasters, extreme weather, transportation disruption, governmental action, network or infrastructure failure, labour disruption, public emergencies or other comparable events.
Where such an event affects an order, we will take reasonable steps appropriate to the circumstances and any rights or remedies will remain subject to applicable law.
Privacy and Personal Information
Personal information collected through the website is handled in accordance with our Privacy Policy and applicable law.
Our Privacy Policy explains the categories of information that may be collected, why it may be processed, how it may be shared, retention, security and applicable privacy rights.
Read Privacy Policy ↗Governing Law and Dispute Resolution
These Terms and transactions made through this website are governed by applicable laws of India.
Where a dispute arises, the parties may first attempt to resolve the matter through appropriate customer support or grievance-resolution channels.
Nothing in these Terms prevents an eligible consumer from exercising any right to approach an appropriate Consumer Commission, authority, court or other forum available under applicable law.
Subject to such mandatory consumer and statutory jurisdiction, other proceedings will be subject to the jurisdiction determined in accordance with applicable Indian law.
Changes to These Terms
We may update these Terms to reflect changes in applicable law, business practices, website features, payment systems, operational processes or policies.
The current version will be published on this page with the applicable Last Updated date.
Changes will operate prospectively to the extent required by law and will not remove rights already accrued where applicable law does not permit such removal.
Contact, Customer Support and Grievances
If you have a query concerning an order, these Terms or your interaction with Reinvent Shop, you may use the official business contact details below.
Reinvent Shop
Operated by
Reinvent Private Limited
Customer and consumer grievances will be handled through the applicable business grievance process and in accordance with requirements imposed by applicable Indian consumer-protection and e-commerce law.
Questions about an order or these terms?
Contact Reinvent Shop through the official customer support information associated with this website.
Contact Us ↗